Introduction
At ARCA CTR LTD, we strive to provide high-quality AI-powered chatbot solutions that meet your expectations. This Refund Policy outlines the conditions under which refunds may be granted and how to request one.
1. Digital Services Refunds
Since ARCA CTR LTD provides digital services (chatbot subscriptions, AI solutions, software access):
- All sales are final once the service is activated.
- Refunds may only be considered if there is a technical issue preventing service usage or if the service was not delivered as promised.
- Minor issues, such as learning curves or user errors, are not eligible for refunds.
2. How to Request a Refund
To request a refund:
- Contact our support team at admin@arcactr.com within 7 days of purchase.
- Provide your purchase details (invoice number, date, and email used).
- Describe the reason for the refund request clearly.
Our team will review your request and respond within 3–5 business days.
3. Refund Approval
Refunds are granted at ARCA CTR LTD’s discretion based on the evaluation of your case. Approved refunds will be processed through the original payment method used for the purchase.
4. Subscription Cancellations
- You may cancel your subscription at any time.
- Canceling will stop future billing, but already-paid amounts are generally non-refundable.
- Refunds for partial use are only considered in exceptional cases, as mentioned above.
5. Contact Us
If you have questions or concerns about refunds, please reach out:
Email: admin@arcactr.com
Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom